Customer Testimonials
Great service! Ryan goes above and beyond to make his customers happy and ensure that the job is done right. Technicians are thorough and knowledgeable. I would definitely recommend them for your service needs.
The experience I have was a 10/10 the courtesy, hospitality, patience, knowledgeable and make sure I understand every step of the way was everything for me thank you all so much ❤️
Wonderful place to bring my car for services. Ryan and the rest of the team are very understanding and accommodating, definitely recommend walker Mercedes
Always great people always great service
Duke Nevills an awesome BMW parts representative. Very helpful, knowledgeable and friendly. Thanks!!
Great service! Mr. Kendall is always a pleasure to speak with. Only place in the area I trust with my vehicles.
Very satisfied, couldn't ask for better service!!
Joshua Perry has been a great service writer for two years now. He always recommends the proper service for my E Class and makes sure I have a loaner vehicle
I really loved the service. Very friendly and nice. It was a lengthy visit but only because they were trying to figure out good options for me. Will definitely be using their service again
Friendly, professional and knowledgeable staff!
They kept me informed and handled my problems with profession. Great work
Handled a recall quickly and without any inconvenience on my part.
Oh wow, such great service and parts departments. Always willing to drop everything to assist, and always with a smile. Special thanks to Duke in parts for ensuring my husband’s birthday present arrives on time.
They helped me right away and was very courteous . Told me what else needed to be done right away. Thanks for your help
Walker Mercedes is the absolute best! I have been a customer for the past 11 years and would never consider another dealership! The service department is fast, courteous and very professional! They make sure you understand every detail of the service and the cost before any work is done and the technology is absolutely first class! We have had the experience just a couple of days ago to meet the sales team!!! Everyone in the department is professional, courteous and they make certain every detail of your experience is GREAT!!! Our salesman, Cameron, is so professional, courteous, personable and caring. I ... Read More Google - Jul 25, 2026
Service was very good the advisors are very knowledgeable about my vehicle Thanks
Great experience dealing with Patrick Harrison.
Great service, hassle free. Very enjoyable buying experience. Also I like to thank Mr Patrick Harrison for the great service, down to earth and straight forward guy.
No one ever likes repairs but the service department makes it virtually painless. I am always impressed by the friendly reception and they never take longer than necessary! Back in the road in no time! Thank you Walker Mercedes!
From the hunt for the vehicle I wanted, through the one million questions I asked, everyone earned their five stars! Thank you so much!
Mr. Bowen was very attentive and accommodating.
Great service provided by Walker BMW in identifying the problem and ordering the part quickly. I highly recommend in meeting your car care needs.
Service was exceptionally great and faster than I imagined.
Great experience!
Duke was very friendly and helpful with getting the parts I need for my car. He gave my great advice on a tire package.
Very helpful & friendly staff buying experience was very good Product selection excellent
Duke in parts was extremely friendly and helpful. Such wonderful customer service.
Always so professional and kind!
Ted and Austin always do an amazing job!!
Awesome customer service and service! Thanks!
Great Dealership and great experience. Salesman, Austin Cooper was amazing. He was attentive to our needs and extremely courteous. Sales Manager Cortez Lilly and Finance Manager Jullian Berry were outstanding. They made sure the numbers and the protection that we needed met our needs and desires.
Had an unexpected breakdown but Kendall came to the rescue!
Thanks again to Patrick and Cortez! Really appreciate y’all and love the new car!
excellent and promptservice care to detail.
The whole process was really smooth. Salesman worked very hard to get us what we needed. He was courteous, generous, very profession. We would buy another vehicle from him when we needed it.
We had a great experience purchasing our BMW from Patrick Harrison at Walker. Patrick was professional, helpful, and made the entire process smooth from start to finish. He answered all of our questions, worked hard to help us find exactly what we needed for our business, and made us feel valued throughout the experience. We truly appreciate the excellent customer service and highly recommend Patrick to anyone looking for a hassle-free vehicle buying experience! ⭐️
Excellent service and staff! Have only used Walker for years and year!
Employees are very friendly and service was done in time.
Got service as soon as possible. Very friendly
Duke was super helpful and offered a great customer service experience !
I recently had AC work done on my car. The guys were friendly and professional. The service guy really did a thorough job! Please with the service I received Thanks guys
My truck runs like New. They did an awesome job 👏, I say if you own a Mercedes-Benz in this area and want to keep it running good for a long time Walker Mercedes services is the only place you need to take it and Mr. Ron and Mr. Josh will take care of the rest and it will be like new when you return to pick up your Mercedes-Benz any model
What a delightful time I had with Anthony Wood as a sales associate. He was polite, professional, and made sure I received the most accurate information in response to my [many] questions. He was a great combination of attentive, not pushy, and intelligent, but not a know it all. I greatly appreciated his time and effort!
Great experience for servicing our car. Patrick was very helpful and went above and beyond to take care of us. They don’t just treat you like a customer at Walker, they treat everyone as an individual. Not just a job. Definitely will purchase again.
I had a very positive experience with the Walker BMW Service Department. BJ and Kendall were professional, courteous, and consistently attentive throughout the entire process. The services performed on my vehicle were completed efficiently and to a high standard.
What stood out most was the level of customer care. Walker BMW provided me with an upgraded courtesy vehicle, which allowed me to continue my work appointments without disruption. That level of consideration makes a noticeable difference.
Both BJ and Kendall have always treated me with respect each time I’ve come in, and their consistency reflects well on the department ... Read More Google - Apr 23, 2026
Patrick Harrison at Walker BMW as an absolute gem to work with. On several occasions we met up to go over the details of me placing and order for my new BMW X3. He kept me up to date along the process and when the vehicle arrived it was everything that I wanted. He was amazing after the sale and checked on me several times. Thank you so much
Anthony Wood provided an outstanding car-buying experience from start to finish. He was professional, patient, and truly listened to what I was looking for. Instead of trying to push just any vehicle, he took the time to find me my dream car—a 2020 Honda Civic that fits me perfectly. He explained everything clearly, made the process smooth and stress-free, and went above and beyond to make sure I was comfortable with my decision. I really appreciated his honesty and dedication. If you’re looking for someone who genuinely cares and delivers excellent service, I highly recommend Anthony!
Best service I have received in a long time
Great customer service. Communicated with me every step of the way.
Patrick Harrison made buying our 4Runner super easy. No pressure, no messing around, just straight up helped us get what we wanted. Felt more like working with a friend than a salesman. If you’re going here, hit up Patrick! And shout out to Cortez for the additional help!
Thanks to Anthony Wood for showing us the air freshener for my Bmw 528i. He was extremely friendly and assisted us very fast. Thanks,
Staff were friendly and attentive.
I can’t say enough about what an amazing job Ryan Johnson does EVERY time I bring my car in . Thank you Ryan for being YOU
Ryan Johnson is the best Service Manager I have ever known in my 61 years of dealing with a dealership’s service departments! A true asset to Walkers staff.
Walker Mercedes Benz in Alexandria…their parts Guys are REMARKABLE! Hayden, Scott, and Tim went WAY above and beyond to assist! HIGHKY RECOMMENDED!! Go see them!