Ryan was very helpful. He was very flexible with my needs and kept returning my calls each time I left a voice note. All my repair and service needs were met professionally. There was some delays in part delivery however this was not due to walker's inefficiency.
This was my 3rd vehicle that I have purchased from Walker Mercedes Benz and the level and quality of service has remained excellent. This last experience was even more impressive as great effort was made by Mr. Patrick Harrison to ensure we got what we wanted at the price range we indicated.
Walker Service Department has always provided courteous and consistent customer service. They listen to my needs and concerns as it pertains to my vehicle. Lead by Kendall and Alexandra - I have no complaints. Hope it remains the same.
Everyone was very friendly
Staff was very kind and helpful. Services were completed in a timely fashion and cost was less than expected. Thanks Walker BMW!
Very professional, courteous and timely with their work. Thanks
Outstanding customer service! Alexandra is extremely professional and strives to provide customers with the best possible experience!
Walker Mercedes-Benz is an outstanding dealership. Patrick Harrison is the most professional, experienced, and intelligent sales advisor that you can find. We went through several iterations of the configuration of our vehicle. Patrick was patient and most considerate. He took the time to understand our family's needs accurately advised the best options for us. He kept us abreast of the status of the vehicle at every step. Going that extra mile is rare in this business world, but Patrick is a rare find! The car buying experience that we got from him was smooth and unparalleled. Walker Mercedes-Benz must ...
Walker BMW did an excellent job serving my vehicle. I no longer have a dealership in my home town. It is summer baseball season and we travel frequently for games. On my way home from Memphis Sunday night the warning light came on for oil service. I was scheduled to leave for Atlanta Wednesday after work. I needed an appointment Monday or Tuesday in Alexandria, Shreveport or Jackson. Walker came through like a champ. They changed the oil, updated the car’s software, renewed the inspection sticker and shined the car up like new. I had no problems leaving on ...
Today was amazing!! I live in Baton Rouge and found the GLE SUV I wanted on your website. From the beginning, Sara Johnston demonstrated five star ⭐️ ⭐️⭐️⭐️⭐️ customer service. She treated me as a person and not a commission. That’s important to me because I aim to do the same for my clients in real estate. My wife and I were greeted warmly and my transaction was smooth. The transaction may have taken 40 minutes 🙌🏾. Why, because Sara did the work and requested my information prior to me arriving. Also, her presentation of my car with a delicious box of cupcakes 🧁 ...
Alexandra and the crew are so easy to work with! Very patient and works with you to make sure everything is taken care of per your requests and needs!
I was very impressed and satisfied with the service that I received. The atmosphere was welcoming and pleasant. Alexandra Norwood was very helpful and kept my informed of the status of my vehicle via text messages. I HIGHLY RECOMMEND this dealership for servicing your BMW. FYI, if you are in the market for a new vehicle, the prices aren’t that bad!!🥰
My car service was incredible with Ryan. He showed excellent customer service during my car repair service. My car was due for a "B9" and they found a severe oil leak. I had tons of errands to run and Ryan offered me a rental vehicle so I use to run my errands. Thank you so much Ryan in Mercedes Benz at Walker Mercedes Benz.
I’ve never experienced customer service and care the way Walker provides to their customers. The stress of purchasing, maintaining, and simply learning a new car DOES NOT exist when you work with them. I can’t imagine ever working with any other dealership.
I received very courteous, prompt and professional service.
Our vehicle was repaired in less time then was quoted and for much less then expected. Ryan, our Customer Service Representative was nothing less then Amazing!! He was thoughtful of our inconvenience of not having our vehicle; he worked well with the extended warranty service to make sure we had reparation in a timely manner. Great service, Great price and KUDOS to Ryan!!
The service department got me scheduled on short notice, they serviced my car in a timely manner, and everyone was courteous and professional..
I received exceptional service at Walker Mercedes-Benz. The reps kept me informed about the services my vehicle required to repair it. Repairs were made in a timely manner and I am very happy with the services I received. Will definitely return in the future.
Everything was superb particularly the assistance of Kendall Chenevert who provided excellent service. However, I am concerned about the repairs and the the extent of the drive-ability. Thanks for the excellent service.
I drove 9 hours to and from Houston to get the vehicle, service, and delivery experience consumers should be getting. Patrick Harrison has been beyond helpful and pleasant to work with. Patrick and Walker does not give the run around and BS that local Houston dealers are known for giving. I've purchased many cars (Lamborghini, Porsche, BMW, Mercedes, Jaguar, Lexus, etc.) throughout the years and I can say Walker has given me the most detailed delivery experience over the rest of them. Finance was great as well, so as the other staff that was at Walker. Usually you walk into ...
Great service at WALKER BMW. Alexandra took care of all our needs with 1 visit. They are always friendly and polite. Very clean customer waiting area. They put us back on the road in a timely manner. THANKS again. Doug and Rachel Kelley. Sulphur La
Starting with service manager and his help, totally professional!! Next is the technician, Terry, fantastic!! Very knowledgeable.
Everything was done in a very efficient and timely manner. I highly recommend them, great people to do business with.
Walker Mercedes Benz is always top of the line. Their people are knowledgeable and courteous and the work they do on my car is always excellent. My car is a 2009 E350 and still runs beautifully. Many thanks!
It was a very pleasurable experience.
Ryan and Kasey run a very effective, fair and prompt Service Department for Walker Mercedes. They’re knowledgeable, accommodating, professional and courteous. I trust their department to keep me and my 2015 ML happy for many miles to come, thanks.
EXcellent Service and very friendly .
Great customer service with Walker. This is my 5th vehicle from this dealership and I live 3 hours away. I’d rather do business with them than any dealership in New Orleans.
Always great support and attentiveness with the Service Staff. No complaints with Kendall & Alexandra. BZ....keep up the great work in Service. Hope to purchase my brand new BMW - calendar year 2021!!
I always have the best experience with my car issues and maintenance at Walker BMW service. Kendall Chenevert is truly awesome and always goes above and beyond!!!
So please they found my part under warranty. Saving me great bucks. Love BMW service for their expertise, friendliness and professionalism. I’ve worked with them over 9 years on this vehicle. Smooth operation. Clean place.
This visit was to have a diagnostic check done on the transmission. It was completed in about an hour and I am confident in their assessment of the problem. The technician and service advisor clearly, professionally and thoroughly explained what was happening and did not pressure me to have the work performed at the dealership even though that's the decision I eventually made.
Ryan Johnson is very courteous and has knowledge of what needs to be done to have my MB550S in great working order.
Patrick was awesome! Totally professional, didn’t waste time, and had a welcome gift for my daughter!
I am 100% satisfied with the recent service to my vehicle. I originally purchased my vehicle from Holmes in Shreveport, LA. Initial service was performed there, but due to an emergency service my vehicle was towed to your dealership in Alexandria, LA some years ago. I was so impressed with the service I received at your dealership that I plan to have all service work done with you. I wish to specifically address my appreciation for Mr. Ryan Johnson. He is one of the primary reasons I will continue to use your service department. He is very professional and he is ...
As always, what I wanted was done , to my satisfaction, very pleased with Kendal professional and helpful attitude thank you morris goldberg
Patrick Harrison is one of the best salesmen I have had the pleasure of working with. We found the car I wanted and made it happen with no stress. He was a true professional, always available, helping me make the right decision for me.
Unbelievably helpful & efficient! The staff were professional, knowledgeable & personable. A very postitive experience!
There is SO MUCH I could say about Walker BMW!!!! Kendal is the BEST!!! Not only does he check up on me and my vehicle, he is always there to answer any questions and concerns that I might have. On my recent service, Kendal took great care of me and even gave me a "loaner" to have for the time my car was in the shop! I laughed when he pulled up in a new X5 and I remember saying, "That's great!!! You just want me to enjoy this new ride so I can trade in ...
I had a wonderful experience at Walker Mercedes Benz, especially how Joe Guinn and Sarah Johnston helped me out in getting into my first Mercedes. Joe found and got this car, of my choice, from Naples Florida and delivered it to me in time before end of my previous lease. I would recommend him without any hesitations.
Excellent service and great caring for the customer. Made sure I was informed every set of the service. Vant brag enough about the service staff
Great experience, service was done fast. Waited in clean, comfortable waiting room M Stoker
Service Could Not Have Been Any Better.
Excellent and good customer service.
The staff was very polite and informative
The service was excellent and the workers were helpful.
Alexandra is amazing ! She took care of all of my needs and even called back and checked on my I’ll grandmother . She handled all of the warranty stuff and made it easy .
I absolutely love getting services done on my vehicle at Walker Mercedes. The service advisors and the technicians are very friendly, approachable, courteous, and knowledgeable. They embody how professional meets personable in the business world. I have often come to Walker Mercedes service department for very minor services simply for the hospitality, friendliness, and the laughs. I don't know who picked this crew, but thank you... -Albert B
The service department was excellent. I called and spoke to Ryan about getting my C300 serviced and he was very helpful. Ryan took my extended warranty information and he handled everything perfectly. I normally use a different Mercedes dealership but was unable to get help timely. Ryan seemed so eager to help and he offer his services with such a enthusiasm. Ryan promised to get things taken care of for me. The mechanic also worked through his regular lunch time to ensure I was able to get my car when I arrived from out of town. This was the first ...
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