Customer Testimonials
Service was exceptionally great and faster than I imagined.
Great experience!
Duke was very friendly and helpful with getting the parts I need for my car. He gave my great advice on a tire package.
Very helpful & friendly staff buying experience was very good Product selection excellent
Duke in parts was extremely friendly and helpful. Such wonderful customer service.
Always so professional and kind!
Ted and Austin always do an amazing job!!
Awesome customer service and service! Thanks!
Great Dealership and great experience. Salesman, Austin Cooper was amazing. He was attentive to our needs and extremely courteous. Sales Manager Cortez Lilly and Finance Manager Jullian Berry were outstanding. They made sure the numbers and the protection that we needed met our needs and desires.
Had an unexpected breakdown but Kendall came to the rescue!
Thanks again to Patrick and Cortez! Really appreciate y’all and love the new car!
excellent and promptservice care to detail.
The whole process was really smooth. Salesman worked very hard to get us what we needed. He was courteous, generous, very profession. We would buy another vehicle from him when we needed it.
We had a great experience purchasing our BMW from Patrick Harrison at Walker. Patrick was professional, helpful, and made the entire process smooth from start to finish. He answered all of our questions, worked hard to help us find exactly what we needed for our business, and made us feel valued throughout the experience. We truly appreciate the excellent customer service and highly recommend Patrick to anyone looking for a hassle-free vehicle buying experience! ⭐️
Excellent service and staff! Have only used Walker for years and year!
Employees are very friendly and service was done in time.
Got service as soon as possible. Very friendly
Duke was super helpful and offered a great customer service experience !
I recently had AC work done on my car. The guys were friendly and professional. The service guy really did a thorough job! Please with the service I received Thanks guys
My truck runs like New. They did an awesome job 👏, I say if you own a Mercedes-Benz in this area and want to keep it running good for a long time Walker Mercedes services is the only place you need to take it and Mr. Ron and Mr. Josh will take care of the rest and it will be like new when you return to pick up your Mercedes-Benz any model
What a delightful time I had with Anthony Wood as a sales associate. He was polite, professional, and made sure I received the most accurate information in response to my [many] questions. He was a great combination of attentive, not pushy, and intelligent, but not a know it all. I greatly appreciated his time and effort!
Great experience for servicing our car. Patrick was very helpful and went above and beyond to take care of us. They don’t just treat you like a customer at Walker, they treat everyone as an individual. Not just a job. Definitely will purchase again.
I had a very positive experience with the Walker BMW Service Department. BJ and Kendall were professional, courteous, and consistently attentive throughout the entire process. The services performed on my vehicle were completed efficiently and to a high standard.
What stood out most was the level of customer care. Walker BMW provided me with an upgraded courtesy vehicle, which allowed me to continue my work appointments without disruption. That level of consideration makes a noticeable difference.
Both BJ and Kendall have always treated me with respect each time I’ve come in, and their consistency reflects well on the department ... Read More Google - Apr 23, 2026
Patrick Harrison at Walker BMW as an absolute gem to work with. On several occasions we met up to go over the details of me placing and order for my new BMW X3. He kept me up to date along the process and when the vehicle arrived it was everything that I wanted. He was amazing after the sale and checked on me several times. Thank you so much
Anthony Wood provided an outstanding car-buying experience from start to finish. He was professional, patient, and truly listened to what I was looking for. Instead of trying to push just any vehicle, he took the time to find me my dream car—a 2020 Honda Civic that fits me perfectly. He explained everything clearly, made the process smooth and stress-free, and went above and beyond to make sure I was comfortable with my decision. I really appreciated his honesty and dedication. If you’re looking for someone who genuinely cares and delivers excellent service, I highly recommend Anthony!
Best service I have received in a long time
Great customer service. Communicated with me every step of the way.
Patrick Harrison made buying our 4Runner super easy. No pressure, no messing around, just straight up helped us get what we wanted. Felt more like working with a friend than a salesman. If you’re going here, hit up Patrick! And shout out to Cortez for the additional help!
Thanks to Anthony Wood for showing us the air freshener for my Bmw 528i. He was extremely friendly and assisted us very fast. Thanks,
Staff were friendly and attentive.
I can’t say enough about what an amazing job Ryan Johnson does EVERY time I bring my car in . Thank you Ryan for being YOU
Ryan Johnson is the best Service Manager I have ever known in my 61 years of dealing with a dealership’s service departments! A true asset to Walkers staff.
Walker Mercedes Benz in Alexandria…their parts Guys are REMARKABLE! Hayden, Scott, and Tim went WAY above and beyond to assist! HIGHKY RECOMMENDED!! Go see them!
Ryan always goes over and beyond to make sure I have a great experience! Thank you Ryan!
Mr. Thimothy Willams and Mr. Duke Nevills has given Great Customer Service and I believe they should be rewarded be the excellent customer servive. Karen Frelow
Ryan and the Mercedes-Benz service department are stellar!
Service at walker Mercedes Benz is always Top Tier. The service manager and staff are very knowledgeable and helpful and always courteous.
Great service, several people interacted with me and answered any question I had. Thanks.
Awesome Customer Service
Fully satisfied with services and time line Thank you!!
The staff at Walker went above and beyond to find me exactly what I wanted! Excellent customer service, wonderful staff! Thanks Cam, Cortez and Julian for working with us!
I live in Texas and I was just passing through town to visit my parents when my car noticed me I needed service. I was able to get an appointment asap and get my car taken care of. They had a service shuttle to try me back home so I didn’t miss any quality time with the family and returned my car back squeaky clean. I highly recommend!
Ryan and Josh are some of the best customer service representative there is, their knowledge of The vehicles helps the customer to feel at ease when bringing in their vehicle to be repaired they are truly customer courtesy, and caring orientatedrepresentatives so much so that one may give them the run of their wallet with pleasure lol., But seriously, they are outstanding and truly exceptionally kind people of great experience, understanding and knowledge of serving the needs of customers, I rate them highly favored, RDH.Earl Green,
Josh & Ryan are super friendly!! My car was serviced AND cleaned !!
Owning a 17yr. old BMW has its share of challenges. When it comes to service issues I always take it to Walker BMW. Yes, you pay dealership prices. But, the peace of mind knowing the repair is done right the first time is worth it. We’re fortunate to have such a competent Service Team in Alexandria. The Service Manager, Kendall Chenevert, and Chief Technician, Eric Barger are exceptional. You definitely “Get What You Pay For”!
Service Department crew always provides quality, professional and reliable service. Thanks Kendall and BJ.
B j and Kendall were great! Kendall took the time to help me reset my phone to CarPlay I’m very thankful! Also, drop off/pickup service was greatly appreciated as well.
Friendly customer service and quality work.
The service was great from beginning to end. We live in Mississippi but always arrange our service when we are in Louisiana to take advantage of the service provided by the Walker Mercedes Dealership.
Always very courteous
I recently purchased a BMW from Walker BMW and had a great experience working with Patrick Harrison. He was professional, knowledgeable, and made the entire process smooth and stress-free. He answered all my questions and never made me feel pressured. If you’re shopping at Walker BMW, I highly recommend asking for Patrick — he truly goes above and beyond!
My wife and I had an absolute blast working with Mr. Harrison we absolutely love the 540i and we look forward to all future business with him and the walker family!!!!!
Excellent customer service! Love how they make the customer feel special
We recently purchased a new X7 from the fine folks at Walker BMW and the experience was great from the start. We were fortunate enough to meet Nathan as soon as we hit the lot and he was a professional all the way through the sale. He was never pushy which we appreciated and his communication as well as knowledge of the X7 was impressive! He worked hard to get the exact trim we were after and had it transferred to town within 48 hours. Julian, Cortez and all the guys in the dealership were welcoming and friendly. We look forward ... Read More Google - Feb 16, 2026
Love Walker BMW…… Walker WILL❤️
Sadie and Julian were very friendly, very professional and extremely knowledgeable about the entire process. Unfortunately, we were in a bit of a hurry so we did not get to enjoy the pomp and circumstance that goes along with selling a Mercedes-Benz, but it was turned into quite an event.
Dealing with Patrick Harrison while purchasing my new truck was a great experience. Patrick made everything super easy and fast. I will definitely do repeat business with Patrick and recommend him highly!
Outstanding customer service